Privacy policy

Last updated: 07/13/2024

This Privacy Policy describes how Riwayati Leather (“we”, “us”, “our”, or the “Site”) collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from https://www.riwayatileather.shop (the “Site”) or otherwise communicate with us (collectively, the “Services”).

For purposes of this Privacy Policy, “you” and “your” means you as the user of the Services—whether you are a customer, visitor, or another individual whose information we collect.

By using or accessing any of our Services, you agree to the collection and use of your information as described in this Privacy Policy. If you do not agree, please do not use our Services.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, operations, or legal requirements.
When we do, we will post the revised version here, update the “Last updated” date, and comply with all applicable notice requirements.

How We Collect and Use Your Personal Information

To provide our Services, we collect personal information about you from a variety of sources. The type and amount of data we collect depends on how you interact with us.

In general, we use your information to:

  • Process and fulfill your orders.

  • Communicate with you about your account or purchases.

  • Improve our products and services.

  • Comply with legal obligations.

  • Prevent fraud or misuse.

  • Protect our rights and those of our customers.

Information We Collect Directly from You

When you use our Services, we may collect:

  • Contact details (name, address, phone number, email).

  • Order details (billing/shipping address, payment confirmation, order history).

  • Account details (username, password).

  • Shopping activity (items viewed, added to cart, wishlisted).

  • Support communications (messages you send via our Site or email).

You may choose not to provide certain information, but that may limit your ability to use some features of our Site.

Information We Collect Automatically (Cookies & Usage Data)

We automatically collect certain information about how you use our Site (“Usage Data”), including:

  • Device and browser information.

  • IP address and general location.

  • Pages visited, time spent, and other interactions.

We use cookies, pixels, and similar technologies to improve our Site’s performance, personalize your experience, and analyze usage.
For information on cookies used by Shopify, visit: https://www.shopify.com/legal/cookies.

You can manage or block cookies in your browser settings, though this may affect Site functionality.

Information We Obtain from Third Parties

We may receive information about you from trusted third parties, such as:

  • Shopify, which powers our online store.

  • Payment processors, to securely process your transactions.

  • Courier partners, to deliver your orders.

  • Marketing and analytics providers, to improve our communication and ads.

We treat any third-party data according to this Privacy Policy. We are not responsible for how third parties handle your information under their own privacy policies.

How We Use Your Personal Information

We use your information to:

  • Provide our products and services, including order fulfillment, delivery, and returns.

  • Communicate about your orders, promotions, or account.

  • Improve and personalize your shopping experience.

  • Protect against fraud, misuse, or illegal activities.

  • Market and advertise, including personalized offers (you can opt out anytime).

How We Disclose Personal Information

We may share your information with:

  • Vendors and service providers who help operate our business (e.g., payment gateways, couriers, IT providers).

  • Shopify and business partners, for analytics and store management.

  • Legal authorities, when required by law.

  • Affiliates or successors, in case of business mergers or sales.

We do not sell or rent your personal information.

User-Generated Content

If you post reviews or comments publicly on our Site, that information will be visible to others.
Please avoid sharing sensitive personal data in public areas of the website.

Third-Party Links

Our Site may contain links to third-party websites.
We are not responsible for the privacy practices, content, or policies of such websites. Please review their privacy policies before sharing your information.

Children’s Data

Our Site is not intended for children under 13 years of age, and we do not knowingly collect data from them.
If you believe a child has provided us information, please contact us to have it removed.

Security and Retention

We take reasonable steps to protect your personal information from unauthorized access or misuse.
However, no system is completely secure.
We retain your information as long as needed to fulfill orders, comply with laws, resolve disputes, or enforce our policies.

Your Rights and Choices

Depending on your location, you may have the right to:

  • Access the information we hold about you.

  • Request correction or deletion of your data.

  • Withdraw consent to marketing communications.

  • Request a copy of your personal data.

You can exercise these rights by contacting us at riwayatileather@gmail.com
We may need to verify your identity before processing requests.

International Users

If you access our Site from outside Pakistan, please note your data may be processed or stored in other countries where privacy laws may differ.
By using our Site, you consent to this transfer.

Contact Us

If you have any questions about this Privacy Policy, your personal information, or to exercise your rights, please contact us:

📍 Riwayati Leather
Address: Muslim Town Phool Nagar, Kasur ,Pakistan.
📧 Email: riwayatileather@gmail.com
📞 Phone: +92 306 9191871
🌐 Website: www.riwayatileather.shop